Academic Qualifications & Experience

Roles & Responsibilities

• Assist in evaluating and reviewing whistleblowers' reports of violations and tax evasion
• Assist in the preparation and presentation of tax technical presentations and training materials as needed.
• Assist in coordinating and representing management in the Authority's committees and teams as requested
• Assist and coordinate the achievement of management objectives within the context of performance indicators
• Assistance and support of tax experts in the areas of technical tax work, review of publications, press releases, and tax document requirements
• Assist and support tax experts in the areas of technical tax work including general clarifications and guides
• Contribute to the development and maintenance of tax and operational policies in the Authority and monitor, follow up and keep pace with developments in the field of tax policies.
• Contribute to the coordination and representation of the management in the Authority's committees and teams upon request
• Participate in the development and maintenance of tax and operational policies in the Authority
• Providing support in the preparation and review of tax legislation
• Support in the consideration of technical tax inputs to support the Tax Policy Section's workflow
• Providing support in drafting technical reports, preparing letters and other technical correspondence
• Support to identify areas for improvement in tax and operational policies
• Support to coordinate with the Ministry of Finance on the implications of the change in tax policies
• Providing support, preparing and analyzing tax requests, and preparing responses to tax clarifications decisions and technical directives
• Providing support and assistance in preparing memoranda and questions received from the concerned organizational units in the Authority, to address technical tax problems and implement legislation.

Academic Qualifications & Experience

Roles & Responsibilities

• Monitoring suspicious behavior in registration work
• Coordinating with the Taxpayer Services Department to process the registrations of large companies and government entities
• Contribute to the management of the required fees upon registration
• Providing support on voluntary registration applications and ensuring that the files are complete and contain all the required documents
• Support on registration applications and attached documents submitted by taxpayers
• Ensure that attached documents are verified, that discrepancies in account details are addressed and that documents are requested in support of registration applications

Academic Qualifications & Experience

Roles & Responsibilities

• Prepare and report on policies related to awareness and education to the immediate supervisor
• Verify the credibility and appropriateness of databases on studies of entity information in the country and exchange knowledge information with the competent authorities.
• Coordinating the management of events and activities and communicating with the concerned authorities for awareness and education
• Provide technical support and evaluate the necessary information for the preparation of studies on policies, strategies and plans for programs and project studies for awareness and education
• Implementing all plans and policies developed by the Authority with regard to the implementation and preparation of studies and researches related to awareness and education.
• Studying, analyzing and interpreting data, preparing scientific studies and technical reports regarding awareness and education.

Academic Qualifications & Experience

Roles & Responsibilities

• Conducting analyses related to the implementation of programs and carrying out benchmarking studies and the extent to which practices are compatible with the nature of the work and reversing them to serve operational plans
• Assist in the design and implementation of SME service programs
• Participate in identifying the needs and priorities of SMEs and their desired service format and coordinate with organizational units to ensure the delivery of quality services
• Building relationships with the government sector and major taxpayers and ensuring that their needs are met through training, tax technical support, etc.
• Inventory and classify the categories of companies, manage their databases, and conduct research to identify new companies that can be included in the category based on the specified criteria
• Following up on performance indicators and providing support in preparing the department's achievement rate reports and submitting them to the direct supervisor
• Develop periodic reports for the target group covering the status of relationships, areas for improvement, and key issues

Academic Qualifications & Experience

Roles & Responsibilities

• Review the Federal Tax Authority’s tax policies and operational policies and recommend changes, where appropriate.
• Coordinate with and provide support to tax experts in technical tax matters, including reviewing publications, press releases, and tax documentation requirements.
• Report the potential impact of changes in legislation on relevant internal stakeholders.
• Prepare and deliver technical tax presentations and training materials, as required.
• Assist in preparing and reviewing memoranda and enquiries received from relevant organisational units to address technical tax issues and ensure the proper application of tax legislation.
• Support and coordinate the achievement of the Department’s objectives in line with established Key Performance Indicators (KPIs).
• Participate in and represent the Department in committees and working groups, as required.
• Analyse tax policy trends and derive relevant findings and recommendations.
• Support the preparation of responses to complex enquiries referred by organisational units concerning tax policy matters.
• Support the preparation and review of tax legislation.
• Support the drafting of technical reports, official letters, and other technical correspondence.
• Support coordination with the Ministry of Finance regarding the implications and impact of changes in tax policies.
• Provide support to tax experts in technical tax matters, including the development and review of public clarifications and tax guides.
• Support the preparation and analysis of tax requests and the preparation of responses relating to clarification decisions and technical tax guidance.
• Assist in reviewing and assessing whistle-blower reports concerning tax violations and tax evasion.

Academic Qualifications & Experience

Roles & Responsibilities

• Conduct preliminary investigations into suspected cases of tax evasion, assess the associated risks, and prepare reports for submission to the direct supervisor.
• Prepare tax evasion case files, including legal memoranda and supporting evidence, to facilitate the necessary legal action.
• Accurately and comprehensively prepare and document records of facts, meetings, and investigative proceedings, including all relevant details, statements, and evidence obtained.
• Contribute to representing the Federal Tax Authority in prosecution investigations and judicial proceedings, and submit court requests related to tax evasion cases.
• Support the review and handling of reports and cases referred by organisational units, competent authorities, and third parties.
• Provide the necessary information and evidence and support relevant departments, upon request, in responding to tax objections.
• Assess and gather the necessary information and evidence to support criminal legal proceedings relating to tax offences.
• Conduct tax audits relating to suspected cases of tax evasion, issue tax assessments, and assess the relevant administrative penalties.

Academic Qualifications & Experience

Roles & Responsibilities

• Determine the applicable penalties in cases of tax non-compliance.
• Identify suspected cases of tax evasion detected as a result of tax audit activities.
• Request additional information from taxable persons, as required.
• Contribute to and support the Legal Affairs Department by preparing responses to memoranda received from the Legal Affairs Department concerning tax-related claims and cases.
• Review the procedures for issuing, amending, or estimating tax assessments for persons who have failed to submit their tax returns in accordance with the provisions of the law.
• Conduct audits of tax returns and related disclosures submitted by taxpayers.
• Implement the tax audit plan for selected taxpayers.
• Follow up on the compilation and analysis of audit findings and results for inclusion in audit reports, in coordination with the Tax Risk Management and Investigation Section, and utilise the findings for the required analyses.

Academic Qualifications & Experience

Roles & Responsibilities

• Communicate with taxable persons regarding the tax audit process and the required inputs and information.
• Assist in taking the necessary actions to identify and detect cases of tax non-compliance.
• Assist in compiling and analysing audit findings and results for inclusion in audit reports.
• Apply procedures for issuing, amending, or estimating tax assessments for persons who have failed to submit their tax returns in accordance with the provisions of the law, and determine the applicable penalties in cases of tax non-compliance.
• Implement and execute the approved tax audit plan.
• Provide support to the Legal Affairs Department by assisting in preparing responses to memoranda received from the Legal Affairs Department concerning tax-related claims and cases.

Minimum Qualifications and Experience

Key Responsibilities

• Issue or amend tax assessments, estimate taxes, and impose the necessary administrative penalties in cases of tax non-compliance.
• Establish and maintain a filing system for documents, administrative decisions, and all correspondence related to audit files, ensuring easy retrieval when required.
• Assist in referring cases of tax evasion identified as a result of tax review and audit activities.
• Assist in responding to clarifications and objections referred to the department and submit them to the direct supervisor for review.
• Provide support in preparing reports, request additional information from taxable persons, and submit relevant reports.
• Implement the audit plan by reviewing and auditing tax returns and disclosures.
• Collect and maintain the documents and information required during review and tax audit activities, whether conducted at the office or through field visits.

Minimum Qualifications and Experience

Key Responsibilities

• Propose new technologies and techniques to enhance productivity and improve operational efficiency, and develop work plans as required.
• Contribute to identifying FTA’s priorities and developing the necessary implementation plans and programmes to achieve them.
• Analyse economic developments and forecast outcomes relating to production, investment, and other general and specific economic factors.
• Analyse and evaluate studies, data, and public opinion survey results, and prepare the necessary reports.
• Review and evaluate final reports on matters related to tax policy and provide professional opinions and recommendations.
• Forecast changes to support short-term budget preparation, long-term planning, and investment evaluation.
• Formulate recommendations, policies, and plans related to tax policy and corporate strategies.
• Monitor international tax policy legislation, laws, and regulatory developments.
• Develop research plans to identify projects and programmes that support the achievement of strategic objectives.
• Develop policies and procedures governing operations and organising workflow.
• Establish legislative and regulatory controls related to operational quality.

Minimum Qualifications and Experience

Key Responsibilities

• Contribute to reviewing all legal matters relating to the Authority and provide legal opinions and advice on such matters.
• Participate in monitoring, coordinating, and overseeing arbitration matters between the Authority and institutions or individuals, and seek to facilitate the settlement of disputes.
• Provide legal advisory opinions and contribute to the interpretation of legal regulations and legislation.
• Draft and review all types of administrative contracts and agreements entered into by the Authority with institutions or individuals.
• Investigate potential infringements of the Authority’s intellectual property rights, including trademarks, patents, and copyrights.
• Represent and defend the Authority’s interests against claims and legal proceedings, including preparing the necessary legal memoranda.
• Draft proposed laws, resolutions, circulars, and instructions; follow up on the procedures for their issuance; and compile and classify such resolutions.

Minimum Qualifications and Experience

Key Responsibilities

• Monitor and implement user guides for systems and software, as well as technical documentation for systems developed and implemented within the organisation.
• Monitor and prepare reports required by various organisational units.
• Conduct analytical studies on the organisation’s information systems security, identify user needs and requirements, and propose appropriate alternatives.
• Conduct comprehensive analytical studies, including identifying business processes and functions that require automation, and prepare general reports outlining the required technology based on business needs.
• Develop and programme security measures for various systems and update Federal Tax Authority’s services through electronic systems.
• Monitor and Implement development methodologies and continuous improvement practices in accordance with quality standards for information systems and communications security, and recommend appropriate solutions.
• Monitor and ensure the proper use of information systems security solutions and software developed and implemented within the organisation.

Minimum Qualifications and Experience

Key Responsibilities

• Conduct benchmarking studies of solutions proposed by vendors or relevant departments responsible for providing technology solutions, and contribute recommendations for improvement.
• Manage and prioritise business requirements in coordination with the relevant organisational units and external entities, (if required).
• Manage and review changes to business requirements during and after implementation to improve services and ensure effective communication with stakeholders.
• Ensure that business requirements incorporate digital quality indicators, the Zero Government Bureaucracy Programme, and the Authority’s digital strategy projects.
• Ensure compliance with the Authority’s policies and the department’s approved processes when carrying out assigned tasks and responsibilities.
• Contribute to preparing budgets for system changes by analysing requirements and coordinating with the departments responsible for providing technology solutions to estimate the costs of such changes.
• Participate in workshops and coordination meetings with internal and external teams.
• Identify improvements required in business requirements and propose operational enhancements aligned with the Authority’s strategy, processes, and procedures.
• Identify gaps and challenges in existing procedures and processes, and recommend optimal solutions to meet business requirements.
• Analyse business requirements and change requests, ensuring alignment with existing processes and procedures, legislation, and tax policies.
• Document business process and procedural integration requirements across different organisational units.
• Gather and document business requirements and change requests relating to tax systems and supporting services, in coordination with the relevant organisational units and external entities, (if required).
• Submit periodic reports on the progress and completion status of assigned tasks.
• Understand tax legislation, policies, and clarifications to ensure that business requirements are accurately identified and defined.
• Monitor the progress of projects and improvement requests to ensure that the intended outcomes are achieved.
• Review feasibility studies submitted by organisational units for new initiatives, including cost-benefit analysis, return on investment (ROI) estimation, and risk assessment.

Minimum Qualifications and Experience

Key Responsibilities

• Coordinate and communicate with relevant stakeholders to monitor and follow up on events and activities related to the Authority.
• Develop plans for upgrading and enhancing networks, software, hardware, systems, applications, and digital services.
• Ensure compliance with Service Level Agreements (SLAs) relating to infrastructure and the operation of information security systems.
• Verify the reliability and suitability of databases used in studies concerning information about the Authority within the UAE, and facilitate knowledge and information exchange with relevant entities.
• Design, support, implement, and operate the IT infrastructure.
• Enhance integration and interoperability between various systems in accordance with digital government standards and the Authority’s strategy.
• Provide technical support and assess the information required to prepare studies on policies, strategies, plans, programmes, and project studies related to the Authority.
• Provide the necessary support for preparing reports on policies relevant to the Authority’s activities.
• Implement the plans and policies established by the Authority concerning the preparation and execution of studies and research related to its activities.
• Apply best practices in conducting studies, research, and reports on specialised topics relevant to the Authority’s field of work.
• Assess requirements relating to infrastructure, networks, software, hardware, systems, applications, and digital services.
• Study, analyse, and interpret data, and prepare scientific studies and technical reports based on the findings.
• Monitor systems and networks, ensure infrastructure availability, and activate disaster recovery measures when required.
• Establish standards, guidelines, policies, and procedures governing the development, design, implementation, and maintenance of the Authority’s systems, applications, software, platforms, and digital solutions.

Minimum Qualifications and Experience

Key Responsibilities

• Perform database backup and recovery operations for the Federal Tax Authority’s databases and monitor database performance.
• Plan and implement database procedures to ensure database systems perform effectively and remain available in accordance with established performance indicators.
• Implement database encryption and compression procedures, and perform database engineering, design, and planning.
• Install SAP infrastructure and configure SAP HANA.
• Diagnose and resolve data failures, and manage storage capacity to optimise database storage and accommodate increasing storage requirements.
• Design databases in accordance with project and application requirements.
• Provide technical and administrative support for data and reporting systems, and oversee data quality and availability for users.
• Configure SAP HANA services, monitor and manage undo data, manage database storage structures, and create and administer user accounts.
• Perform SQL Server database administration, development, configuration, compilation, backup, synchronisation, and replication.
• Implement SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS).
• Monitor the performance of SAP and SQL databases, Oracle database backups, and CPU utilisation.
• Troubleshoot database server performance issues, including conducting database audits.
• Review and analyse markup language code to ensure it functions correctly and efficiently throughout integrations from the application layer to the end user.

Minimum Qualifications and Experience

Key Responsibilities

• Prepare and monitor the implementation of audit programmes in accordance with the tax audit plan and applicable legislation for selected cases.
• Contribute to the development and support of tax compliance policies, methodologies, and plans, and identify tax compliance risks in coordination with the Tax Risk Management and Investigation Section.
• Motivate team members to ensure the achievement of efficiency and effectiveness while maintaining the highest standards of quality.
• Strengthen relationships with internal and external partners to obtain the necessary information and fulfil relevant requirements.
• Provide support to the Section Head in all matters relating to tax audits of companies.
• Support the Corporate Tax Audit team by explaining tax audit practices and providing technical tax advice.
• Provide advice and recommendations on developing and updating risk criteria to enhance the annual audit plan and improve audit sample selection strategies.
• Follow up on the referral of corporate tax evasion cases identified through tax reviews and audits of taxpayers to the relevant organisational unit.
• Regularly monitor team performance indicators, prepare progress and completion reports, develop the necessary recommendations, and submit them to the direct manager.
• Review and respond to clarifications and objections relating to companies that are referred to the Section.

Minimum Qualifications and Experience

Key Responsibilities

• Conduct tax reviews and audits of tax returns and disclosures submitted by corporate taxpayers.
• Issue or amend tax assessments, determine tax liabilities, and impose the necessary administrative penalties in cases of corporate tax non-compliance.
• Respond to clarifications and objections referred to the Section, and submit them to the direct manager for review.
• Prepare reports, request additional information from taxable persons, and report on the findings.
• Contribute to referring tax evasion cases identified through tax reviews and audits of corporate taxpayers to the relevant organisational unit.
• Contribute to preparing audit programmes and monitor their implementation in accordance with the corporate tax audit plan.
• Train new employees on their duties and assist team members in performing their tasks in line with business requirements.
• Collect and maintain the necessary documents and information during tax reviews and audits, whether conducted in the office or through field visits.
• Monitor the activities and performance of assigned team members, prepare periodic performance reports, and submit them to the direct manager.
• Review the audit reports prepared by the team and ensure the accurate application of tax legislation to corporate taxpayers.

Minimum Qualifications and Experience

Key Responsibilities

• Prepare the requirements of the strategic plan, including its objectives and initiatives, and align them with Key Performance Indicators (KPIs).
• Review best practices in strategic planning and monitor developments in the entity’s field of work to enhance and update the strategic plan.
• Coordinate with relevant departments within and outside the Authority to prepare reports on policies related to the Authority’s activities.
• Participate in implementing the Authority’s established plans and policies related to conducting and preparing studies and research relevant to its activities.
• Identify sources of information required to prepare studies on policies, strategies, plans, programmes, and project studies related to the Authority, and submit them to the relevant stakeholders.
• Plan the entity’s strategic analysis activities and identify strategic priorities in collaboration with relevant stakeholders.
• Provide the necessary support in preparing and developing annual operational plans in alignment with the strategic plan framework.
• Conduct performance analyses of organisational units in implementing the strategic plan and its initiatives and achieving KPIs, and prepare the necessary reports and recommendations.
• Conduct strategic analysis of the institutional environment in collaboration with relevant stakeholders.
• Link the approved strategic plan to the Authority’s adopted systems and monitor its implementation by the relevant organisational units.

Minimum Qualifications and Experience

Key Responsibilities

• Prepare and conduct studies to measure stakeholder satisfaction, report the results to relevant stakeholders, and guide the concerned departments in taking the necessary actions.
• Develop and review the Authority’s reward systems and implement a methodology for recognising and rewarding stakeholders.
• Develop models and mechanisms to measure customer and service-user satisfaction with the quality of services and programmes provided by the Authority, and circulate these models to the relevant stakeholders.
• Implement quality systems, business process engineering, institutional performance development requirements, and government excellence initiatives, while promoting a culture of excellence and outstanding customer service.
• Implement and manage the internal Corporate Excellence Award and promote a culture of excellence across all job levels through various available channels.
• Review and assess the efficiency of the entity’s various processes and procedures, ensure consistency, and propose improvements to enhance effectiveness and simplify operations.
• Prepare the necessary reports related to developing excellence mechanisms in government operations.
• Develop and implement government excellence methodologies and establish and measure all key performance indicators (KPIs) for operational processes.
• Implement the requirements of the Sheikh Khalifa Government Excellence Program by planning and conducting self-assessment programmes across the Authority.
• Implement institutional performance evaluation criteria and Key Performance Indicators (KPIs).
• Follow up on studies and benchmarking exercises with leading government entities and organisations operating in the same field, identifying strengths, weaknesses, and areas for improvement.